Catherwood LibraryILR School

By Jack J. Phillips and Adele O. Connell.

"During the past decade, employee turnover has become a very serious problem for organizations. Managing retentionand keeping the turnover rate below target and industry norms is one of the most challenging business issues. All indications point toward the issue compounding in the future. Even as economic times change, turnover will continue to be an important issue for most job groups. Yet despite these facts employee turnover continues to be the most unappreciated and undervalued issue facing business leaders... Managing Employee Retention is a practical guide for managers to retain their talented employees. It shows how to manage and monitor turnover and how to develop the ROI of keeping your talent using innovative retention programs." [from the dust jacket]