A Department of Labor probe into a Cingular Wireless call center has resulted in an agreement by the company to pay $5.11 million in back wages to over 25K customer service employees. The probe found that Cingular failed to track employee hours for workers at 25 call centers in 13 states in violation of federal labor law.
See "Cingular to Pay5.11 Million in Back Pay", Bloomberg News, Los Angeles Times, January 13, 2005