Catherwood LibraryILR School

As 2,000 convention delegates gather in Puerto Rico, the Service Employees International Union is about to jettison a time-honored union tradition ? having members go to their union representatives with their questions and grievances. The delegates are expected to vote to have union members rely on call centers instead to handle their problems. Union officials say these 24-hour centers would provide the union?s members with faster and more expert service, usually in their own language, and would free up union representatives to focus on the union?s No. 1 goal: organizing more workers. But some union leaders and members complain that the call centers would hurt the union and its members.