Despite CEO Doug Parker's past calls to improve the organizational culture within American Airlines, recent disputes show his goal has not been realized. Parker originally announced the aim to strengthen labor relations last January. This year, the airline intends to begin profit sharing for employees, although at a rate lower than its competitors. In the past, American has promised to raise wages in each new contract to 3% higher than that of competitors. Parker will also implement a training program for managers. American Airlines has a history of labor relations struggles beginning in 2003 when executives received bonuses during a period of near bankruptcy for the company.
See "American Air's Labor Discord Stymies CEO Push to Change Culture", Mary Schlangenstein, Bloomberg, January 26, 2017