AOL is laying off about 1,300 employees, or 7 percent of its worldwide work force, and is closing its call center in Jacksonville, Florida. The layoffs are the first major cuts since the Time Warner Internet unit cut about 700 positions last fall. Although AOL's subscription has been declining, a spokesman attributed the layoffs to more savvy customers and better tools for them to help themselves.
See "AOL Laying Off About 1,300 Employees", Anick Jesdanun, San Francisco Chronicle, May 8, 2006