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Companies are finding that business email is slowing network performance and increasingly taking up more employee work time. A poll by market researcher Gartner indicates that workers spend an average of 49 minutes a day on e-mail, which is 30% to 35% more than they did a year ago. Companies such as Intel, IBM and Computer Associates are not discouraging the use of email, rather they are encouraging the efficient use of email by offering classes on e-mail management, increasing the use of instant messaging, and placing files on internal networks where information can be accessed by many employees.