Every year the Equal Employment Opportunity Commission receives over 23,000 complaints from federal employees alleging discrimination and/or harassment by superiors---each of which takes an average of 800 days and from $5,000 to over $28,000 to process. Confronted with this delay and inefficiency plagued system, EEOC chairman Cari M. Dominguez has begun an investigation of problems with the commission?s procedures by hearing testimony from federal employees who were victims of both discrimination and a system that has failed to deliver justice. The commission plans to come out with a list of proposed changes in the agency?s administrative laws by the middle of next year, and begin implementing them by the end of fiscal 2003.
See "EEOC Hears What's Wrong With the System to Resolve Workers' Complaints of Bias", STEPHEN BARR, November 12, 2002