The president of the Association of Flight Attendants criticized airlines for failing to properly train crews to deal with air rage or to support employees who become victims. The Justice Department and the Federal Aviation Administration have been criticized for rarely enforcing laws against air rage perpetrators. The flight attendants' union blames rising tensions among passengers due to overbooking, crowded planes and frequent delays. Others claim that rude airline workers are responsible for some air rage incidents.
See "Flight attendants call for action on 'air rage'", David Ho, Chicago Tribune, July 5, 2001