Indian call centers such as MphasiS are looking to restore consumer confidence in their product after being bruised by a security breach and fraud. The call center company i sone of many that help provide 24-hour service for U.S., British, and Canadian companies, including leading airlines, banks, credit card companies, and retail chains. Recently, ewmployees coaxed nearly $500,000 from unsuspecting Citibank customers, rasing questions about hiring practices and employee character at the outsourced companies.
See "Indian outsourcers move to fix security", Saritha Rai, International Herald Tribune, June 16, 2005