Indian outsourcers move to fix security
Indian call centers such as MphasiS are looking to restore consumer confidence in their product after being bruised by a security breach and fraud. The call center company i sone of many that help provide 24-hour service for U.S., British, and Canadian companies, including leading airlines, banks, credit card companies, and retail chains. Recently, ewmployees coaxed nearly $500,000 from unsuspecting Citibank customers, rasing questions about hiring practices and employee character at the outsourced companies.
See Saritha Rai, International Herald Tribune, June 16, 2005