Catherwood LibraryILR School

In 2018, Macy's rolled out a new self-checkout feature in its mobile app. The store emphasized that the new feature would allow customers to browse the store without having to go through the hassle of check out lines. The features caused many employees to be fearful of their futures with the company, as many departments within Macy's operate off of commissions. Three years later, a union that represents Macy’s employees has scored a victory in challenging the tech-based approach and how it cuts them out of commissions. An independent arbitrator ruled last week that Macy’s violated its bargaining agreement and said the company must exclude departments, such as men’s suits and cosmetics, that have commission-based pay from self-checkout.