Although corporate spending on technology has decreased for the first time in a decade, the outsourcing market is strong. The economic slowdown is pushing companies to run more efficiently, which may in turn be causing the boost for service businesses. Industry experts, however, point out that the outsourcing market is crowded, causing firms to vigorously compete for contracts.
See "Outsourcing business steps up as economy slips", Jon Swartz, USA Today, June 21, 2001