Nestlé plans to colloborate with Sime Darby Plantation in Malaysia in setting up a pilot project that will help palm oil workers report working conditions, safety and other labor issues, using Laborlink mobile worker survey technology. The program aims to assess human rights issues and track effectiveness of actions taken. The helpline is the first of its kind in the palm oil industry; workers will be able to problems via SMS, Facebook Messenger, and a toll-free number available seven days a week. The move is the latest in Nestlé's attempt to improve its palm oil supply chain; it also recently commissioned a report along with members of the Consumer Goods Forum in assessing the forced labor situation in Malaysia and Indonesia - one of the findings was to ensure that workers have access to grievance mechanisms.
See "Reporting human and labor rights in palm oil: Nestlé and Sime Darby Plantation launch worker helpline", Gaynor Selby, Food Ingredients 1st, November 8, 2018