On Thursday, executives from global retailers stated that as artificial intelligence becomes more advanced, stores will offer more training to employees. Many fear that automation and AI are taking away jobs- retailers “played down” this threat by stating that the jobs are not gone, and retailers intend to train employees to do other things as jobs are automated. Execs have stated that AI’s strength lies in completing repetitive tasks. However, robots are not good at interacting with people and so employees will still be needed for customer-facing work.
See "Retail chiefs dismiss AI job threat, promise more training", Emma Thomasson, Reuters, May 17, 2019