The Importance of Crisis Communication Skills
Rumors can be a common source of news in the workplace and a major source of workplace stress. During a chaotic time such as now as COVID-19 disrupts people's jobs and the economy everywhere, making sure that leaders have crisis communication skills is critical. 3 ways that organization can heighten their crisis communication skills is to add rumor busting to their meeting agendas, be wary of sharing vague inspirational messages, and empower their managers with the ability to quash rumors.
See "The Importance of Crisis Communication Skills ", SHANNON MULLEN O'KEEFE AND JESSICA BUONO, Gallup, April 3, 2020