A federal judge in San Francisco has ordered food-delivery startup DoorDash to arbitrate more than 5,000 workers’ labor disputes, a ruling that could cost the company millions. The case is ironic as DoorDash like many other gig-economy platforms included arbitration agreements in its contracts with couriers in order to strip away their right to go to court and sue collectively. However, as DoorDash is seeing a flood of claims for arbitrations the costs are quickly adding up.
See "The True Cost of Arbitration", Michelle Cheng, Quartz at Work , February 21, 2020