U.S. companies are having more stay-at-home customer service representatives as an alternative to traditional call centers in the United States and abroad. Many employees enjoy working from home and companies often find it to be more cost-efficient. The research firm, Gartner Inc., expects that 10 percent of all contact centers will use home agents as part of their overall customer services by 2006.
See "U.S. Companies Move Call Center Work to the Home", The New York Times, February 8, 2005