Increased productivity in the American economy has long been attributed to advancements in technology, but it is hard to explain exactly how technology contributes to economy efficiency. For this reason, the Information Work Productivity Council is sponsoring a gathering of industry leaders and academics to discuss the issue. Current research suggests that investments in technology alone are not enough to create productivity gains. Instead companies must blend technology investments with investment in organization capital. Organizational capital describes how a company operates based on work practices and routines.
See Steve Lohr, The New York Times, February 1, 2004